Before you
automate.

Make the workflow make sense.

01

Map the repetition.

Find the task people repeat. Name the input, the outcome and the owner.

02

Keep a human checkpoint.

Decide what needs review and what happens when the system is unsure.

03

Start with one useful loop.

Ship a small workflow. Check its output. Improve it with the people using it.

Operator mascot

A better process comes before a bigger tool stack.